Our policy lasts for 7 days. If 7 days have gone by since your purchase, unfortunately we can’t offer you an exchange. We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at connect@opaquestudio.in . Once the reason for exchange is approved by the team we will have the product collected and replaced within 10 business days.
To be eligible for a return, the product must have a substantial defect, be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your exchange, we require a receipt or proof of purchase.
We do free shipping for all our orders. We have mentioned an approximate time for shipping of orders. Opaque shall not be liable for any delay due to natural calamities or cause beyond our control. We thoroughly check all our products and follow an ultra-careful quality check before dispatching each order.
Also, Shipping timelines might get affected due to Government restrictions, lockdown rules, reduced workforce and more such factors.
“We promise a positive experience always”
Only regular priced items can be exchanged, unfortunately sale items cannot be exchanged.